Our consultants have a broad range of skills and knowledge that enable us to tackle any technical support issue. Whether you want to outsource your IT support entirely or have us work alongside your team, we’re able to help with a variety of support packages to answer different needs.
Fully Managed Support Contracts
This program helps customers get a fixed price for all IT services, including:
Remote and on-site IT support
Full protective and proactive maintenance for all IT systems (e.g., software patches, antivirus management, complete backups, firewall and network monitoring)
Server operating system and backup monitoring
Regular updates to discuss and resolve the latest issues
Recommendations to help your IT infrastructure move forward
Ad Hoc Consulting
Our pay-as-you-go pricing structure is designed for customers with in-house IT support staff and those who don’t require our services on a frequent basis. This consulting does not include preventative maintenance unless it is requested and comes with a fixed call-out fee and an hourly charge after the first hour of service on-site.
PC Health Check and Workshop Repairs
We can arrange an appointment to check up on the health of your PC systems, looking for viruses and other potential security risks. We can also provide a quote for recommended upgrades if required.
Our team can diagnose any PC issue within 24 hours of a system failure and have it repaired within 3 to 5 working days. For more urgent issues, our Fast Track service guarantees an immediate response and a complete repair of your PC within a single working day.
Remote Support Services
Because we invest in the latest technology, the PC Clinic offers Remote Support applications. With your permission, we can examine and even operate your computer over the Internet, without the need for user-installed software or system changes.